MANDATORY CLOSURES OF PHYSICAL LOCATIONS
In the event that our physical locations are closed by government or public health mandate, Elite Music Academy reserves the right to continue classes in an online format using Zoom or any alternative conferencing software.

EMAIL COMMUNICATION
All email communication regarding music lessons must go to scheduling@elitemusic.ca. We do not accept lesson related emails to any of our other email accounts.

GROUP CLASS STUDENT
A Group Class Student is a student who participates in a group with the same group class instructor and group class members for the school year (Sept-June). Group class students can participate in a minimum of 2 performance opportunities throughout the year. They acknowledge that this a committed group effort and that no more than two absences will be permitted. (See MISSED LESSONS for further details). They also agree that once they have begun a semester that they are committed to the performance at the end of each year (December & June).

SEMESTERS
There are two semesters per year. Semester 1: September through December; Semester 2: January through June

REGISTRATION AND PAYMENT REQUIREMENTS
A Group Class student is only fully registered once the following materials are submitted:
1. A signed Policy Agreement Form (online or in person at Elite Music Academy)
2. Annual Registration Fee
3. Credit card payment (with billing address) or post-dated cheques. Please speak to front desk via email at scheduling@elitemmusic.ca.

Note: Music lessons are exempt from HST.

BOUNCED CHEQUES
A $25 fee will be charged for all NSF cheques. A student is not able to continue with lessons unless all outstanding fees are fully paid.

MISSED LESSONS
No make­up lessons or classes will take place if a student misses any group class. A make­up lesson will take place in the event of a school closure or teacher absence. If a student misses two lessons with unexplained absences during the school year, we will get in contact to reconfirm their commitment to their group. Students who miss more than two lessons without an explanation may not be able to participate in the performances. Group classes are a team of students and one student who is not attending lessons will dramatically impact the effectiveness of group learning and will negatively affect the performances.

LIMITATIONS WITHDRAWING FROM GROUP LESSONS
Students wishing to withdraw from groups lessons must provide 8 weeks advanced notice. No refunds are provided within that time frame and students are encouraged to fufill their obligaiton to their teammates during their last 8 weeks.

STUDENTS ARRIVING LATE
No lesson time will be made up if a student arrives late for any lesson.

TEACHER ABSENCE
Elite Music Academy reserves the right to have a supply teacher teach a lesson in the event a teacher is ill, absent or unavailable. If Elite Music Academy can not provide a supply teacher, the students will receive a make­up lesson for each lesson a teacher is away. If an instructor plans to be away for an extended period of time, a supply teacher will be arranged.

HOLIDAY / SNOW DAY / SCHOOL CLOSURE
Lessons will be made up in the event that lessons fall on a statutory holiday or are cancelled by Elite Music Academy.

ELITE MUSIC ACADEMY EVENTS
Lessons will be made­ up in the event that lessons are scheduled at the same time a student is required to attend an Elite Music Academy rehearsal or show.

I have read the policies stated above and agree to adhere to its terms and conditions