Private Lesson Policy Agreement

    MANDATORY CLOSURES OF PHYSICAL LOCATIONS
    In the event that our physical locations are closed by government or public health mandate, Elite Music Academy reserves the right to continue classes in an online format using Zoom or any alternative conferencing software.

    EMAIL COMMUNICATION
    Lessons inquiries, booking lessons, permanent changes to the student's program, fees and feedback/suggestions must go to scheduling@elitemusic.ca
    Single class cancellations and make-up arrangements must be communicated directly with the student's instructor

    LATENESS
    No lesson time will be made up if a student arrives late for a lesson.

    STUDENT EXPECTATIONS
    Elite Music Academy has a zero tolerance policy when it comes to bullying, harassment, or disrespect of the school facilities, equipment, teachers and staff. This applies to all students as well as parents/guardians. When action may be required, a warning will be given addressing specific behaviour(s). Should the student continue the behaviour(s) after the warning, the student will be dismissed from lessons, classes or camps and will not be allowed to return, forfeiting their lessons and no refunds will be issued. Parents/guardians are also expected to uphold these policies, and failure to comply will result in your child forfeiting their lessons and fees. There will be no exceptions.
    Students are expected to conduct themselves in a respectful manner as would credit themselves, their schools, their communities, and their families.

    STUDENT RESPONSIBILITIES
    In order to facilitate successful and enjoyable lessons, all students should follow these three-commitments:
    1. Commitment to regular practice. Progress doesn’t happen in one weekly 30 minute lesson - work and practice outside of lessons are necessary for growth.
    2. Coming prepared to your lesson with all necessary materials (ie. instrument, lesson books, sheet music). Teachers are not required to provide materials if a student shows up without them.
    3. Commitment to having fun and making music!

    HOLIDAYS
    You are not charged for lessons that fall on any statutory holiday - no make ups required. Please see our School Calendar for reference.

    SNOW DAY / SCHOOL CLOSURE
    In the event of a school closure by the TDSB due to inclement weather or at the discretion of Elite, lessons will be made up if cancelled by Elite Music Academy. You will be notified by email sent from scheduling@elitemusic.ca.

    MULTIMEDIA & MARKETING RELEASE
    You understand and agree that staff members and independent contractors working for Elite Music may record videos or take pictures of your musical activities for promotional purposes on social media or print advertising at any time.

    REGULAR PRIVATE STUDENT DEFINITION AND PRIVILEGES
    A Regular Private Student is a student who has either a 30-minute, 45-minute or 60-minute time slot reserved for a specific day and time each week with the same music teacher and is committed for the school year between September-June (see regular student withdrawal from private lessons below).

    Regular students are able to perform in our recitals, as well as other performance opportunities throughout the year (when it is safe to do so).
    TERMS
    There are 5 terms in our school year:
    Term 1: September/October
    Term 2: November/December
    Term 3: January/February
    Term 4: March/April
    Term 5: May/June

    July/August - Summer lessons are not part of our regular lesson school year and are booked separately on a casual basis only.

    REGISTRATION AND PAYMENT REQUIREMENTS
    A Regular Private Student is only fully registered once the following materials are submitted:
    1. A signed Policy Agreement Form (online)
    2. Annual Registration Fee
    3. Credit card payment
    Billing Cycles cover:
    September - October (processed at time of booking )
    November - December (processed on October 1st)
    January - February (processed on December 1st)
    March - April (processed on February 1st)
    May - June (processed on April 1st)

    4. E transfer:
    E transfer to scheduling@elitemusic.ca
    Payment by e-transfer in 2 installments/payments:

    1st Payment: From student's start day to January (paid at time of booking)
    2nd Payment: February to June. (E transfers should be received by and no later than December 20th. If that deadline is missed your spot becomes available.)

    Note: Music lessons are exempt from HST.
    In the event that the provided credit card is declined on our autopay system,Elite Management will contact you and payment must be arranged by the 15th of the month at the latest. If payment is not made, the remaining lessons of the term will be put on hold until payment has been received. If the cancellation policy is violated by withholding payment, those remaining lessons are forfeited.

    MISSED/NO SHOW LESSONS (LESS THAN 24 HOURS NOTICE)
    Students who don’t show up or cancel lessons without 24 hours notice are not eligible for a makeup. All student illnesses are subject to this 24 hours notice policy.

    MISSED LESSONS AND MAKE­UP POLICY (MORE THAN 24 HOURS NOTICE)
    Regular Students can cancel and are eligible for up to 2 makeup lessons per school year, provided that an email has been sent to scheduling@elitemusic.ca with more than 24 hours notice or contacting the teacher by email directly. If a make-up lesson is not possible, the fee for the lesson will not be refunded. Makeups cannot be cancelled or rescheduled once booked.

    STUDENTS ARRIVING LATE
    No lesson time will be made up if a student arrives late for a lesson.

    REGULAR STUDENT WITHDRAWAL FROM PRIVATE LESSONS (8 LESSON NOTICE REQUIRED)
    If a Regular Student needs to withdraw from their weekly lesson commitment, we require written notice via email to scheduling@elitemusic.ca. Once we receive the notice, you will have 8 lessons remaining from that date. Elite Music will refund any remaining tuition beyond the 8 lessons. Any makeup lessons must be made up by their last day of lessons or they will be forfeited.

    TEACHER ABSENCE
    Elite Music Academy reserves the right to have an adequate supply teacher sub in, if a teacher is ill, absent or unavailable. If Elite Music Academy can not provide a supply teacher, the student will receive a make-up lesson for each lesson a teacher is away. If an instructor plans to be away for an extended period of time, a supply teacher will be arranged.

    HOLIDAY / SNOW DAY / SCHOOL CLOSURE
    In the event of a school closure or inclement weather, lessons will be made up if cancelled by Elite Music Academy.

    CASUAL STUDENT REGISTRATION AND PAYMENT
    1. This Policy Agreement Form
    2. The required fee for the individual lesson or lesson package. Fees must be paid 48 hours in advance of the lesson in order to confirm the time slot.

    CASUAL STUDENT MAKE UP LESSONS
    Any casual lesson booked will not be made up if canceled.

    SNOW DAYS / INCLEMENT WEATHER
    On occasion where it is deemed unsafe to hold lessons (as determined by Elite Music Academy Management), students will be contacted by email and all missed classes will be rescheduled. As this is highly inconvenient, such action is only taken on the most severe of weather (some snow or heavy rain will rarely cause class cancellations).

    CASUAL STUDENT DEFINITION, AGREEMENT AND LIMITATIONS
    A Casual Student is a student who wants to book lessons occasionally or is unable to commit to a weekly lesson day/time. Lessons are booked with a specific instructor based on that instructor's availability on a week to week basis. Lessons must be paid for and booked 24 hours in advance.

    STUDENTS ARRIVING LATE
    No lesson time will be made up if a student arrives late for any lesson.

    MULTIMEDIA & MARKETING RELEASE
    You understand and agree that staff members and independent contractors working for Elite Music may record videos or take pictures of your musical activities for promotional purposes on social media or print advertising at any time.

    Enrolment in lessons at Elite Music Academy assumes compliance
    with the above policies.

    I have read the policies stated above and agree to adhere to its terms and conditions